Return Policy

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You may return any unopened perfume in its original condition, including original packaging and packing slip within 7 days of receipt and you will receive a full refund less shipping and any gift wrapping charges. Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we made an error. Any shipping cost you incur to return the product to us will not be refunded.

In order to return a perfume, you must obtain a Return Tracking Number from  our customer service department by sending an email to within 24 hours of receipt with your reason for return. After this period, we do not accept returns. 

We do not accept return or offer refunds or exchanges for reason like: change of mind . Please make your selections carefully. 

We require the following information to process your return. (If this information is not included, we will be unable to process your return):

[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1490829997483{margin-right: 50px !important;margin-left: 50px !important;}”][vc_column][ultimate_icon_list][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Return Tracking Number[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Full name and address[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Phone number[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]E-mail address[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Packing slip[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Original Order Number[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Your reason for returning the perfume[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Return acceptance conditions met[/ultimate_icon_list_item][ultimate_icon_list_item icon=”Defaults-mail-forward share” icon_color=”#41a1fd”]Refund method that you would like (bank account number, etc.)[/ultimate_icon_list_item][/ultimate_icon_list][/vc_column][/vc_row][vc_row css=”.vc_custom_1490830014797{margin-right: 50px !important;margin-left: 50px !important;}”][vc_column][vc_column_text]Please return the perfume(s) to: 7 MEKUNWEN ROAD, IKOYI, LAGOS.

All returns must be shipped back to using a trackable courier. 

Any package that has not been received by and tracking information cannot be provided, will be the sole responsibility of the shipper and the customer. 

Please allow up to 14 business days to process your return and exchange or refund. 

If your package is returned to marked as “refused”, “unclaimed”, or “undeliverable”, and you would like to have it re-shipped, we will unfortunately need to charge a re-shipping fee of:

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1,000.00 naira within Lagos Metropolis

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1,500.00 naira outside Lagos Metropolis

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2,500.00 naira outside Lagos State

[/ultimate_icon_list_item][/ultimate_icon_list][/vc_column][/vc_row][vc_row el_id=”claims” css=”.vc_custom_1490830029003{margin-right: 50px !important;margin-left: 50px !important;}”][vc_column][ultimate_heading main_heading=”Claims” heading_tag=”h3″ alignment=”left” sub_heading_margin=”margin-top:20px;”]You must notify us within 4 days from the date of your order if you have not received your package.[/ultimate_heading][vc_empty_space height=”50px”][/vc_column][/vc_row][vc_row el_id=”cancel” css=”.vc_custom_1490830040949{margin-right: 50px !important;margin-left: 50px !important;}”][vc_column][ultimate_heading main_heading=”Cancel Your Order” heading_tag=”h3″ alignment=”left” sub_heading_margin=”margin-top:20px;”]

You must notify us within 5 hours from the time of your order if you want to cancel your order since we ensure that your order is shipped within 5 hours from the time of your order.

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